» Product Information
» General Information
» Shipping/Delivery
» Credit Card Queries
» Refund/Return Related
What is Diva Redz?
Diva Redz is a pleasure enhancing warming lubricant that creates a gentle heating effect when applied to your erogenous zones. Diva Redz increases physical sensitivity and steps up sexual pleasure for both partners engaged in sex. Diva Redz possesses amazing lubricating and moisturizing properties which imitate the function of body fluids perfectly.
Why do you need a lubricant?
In most cases, just natural lubrication (vaginal lubrication) often isn't enough for satisfactory lubrication purposes. Vaginal lubrication tends to dry up quite quickly. Lube helps to increase the lubrication, which in turn helps to lessen the friction. Any sexual activity (including anal sex) is a lot more comfortable for people who choose to use lube. Diva Redz is a 100% natural warming lubricant that makes up for the lack/ deficiency of natural vaginal lubrication.
What does Diva Redz contain?
Diva Redz contains Myristica fragrans, Hibiscus abelmoschus, Honey, Glycerin, Aqua (water), Propylene glycol, Hydroxyethylcellulose, Benzoic acid, Sodium saccharin, Sodium hydroxide in a gel base.
Does Diva Redz have any additional benefits?
Diva Redz is 100% natural and does not contain any toxic constituents. It contains active plant compounds and extracts which soothe and condition delicate tissue. Diva Redz has amazing emollience and moisturizing properties, and thus works great for women who suffer from menopausal and post-menopausal symptoms.
Does Diva Redz require any safety precautions?
Avoid contact with eyes. If any irritation or discomfort occurs, or if additional lube is needed all the time, consult your doctor. Keep out of reach of children. Diva Redz is not a contraceptive and does not contain any spermicide; it will not prevent pregnancy.
Can I use Diva Redz without any complications if I have chemical sensitivities?
As with any other product, there is always a small chance that chemical sensitivities might cause some other effect, but we advise you to conduct a patch test on yourself before actual use. However, our ingredients are natural, they will never irritate delicate skin, as you may have experienced with other products available in the market.
Is Diva Redz safe to use during pregnancy or if I’m trying to get pregnant?
Diva Redz is not a contraceptive and does not contain any spermicide; it will not prevent pregnancy. As with any personal care product, if you have any concern please consult your doctor with the list of ingredients.
Is Diva Redz useful for women with Menopausal symptoms?
Diva Redz has amazing emollience and moisturizing properties, and thus works great for women who suffer from menopausal and post-menopausal symptoms.
Where is your company located?
We are located internationally and our offices and distribution centers are located all across the United States and in other countries across the globe.
Do you ship to my country?
We ship worldwide including Canada, US, Japan, UK and Australia. We ship our product in a discreet brown package that does not mention the contents of the shipment. This is an herbal product, legal in every country, and requires no prescription.
When will I receive my package?
We will dispatch your order within 24 hours after processing your payment transaction. Shipping may take between 5-20 days for registered mail, or 3-6 days DHL/FEDEX depending on your location, although the delivery times are typically shorter. For your privacy and protection, your order will be packaged discreetly and sent from one of our international dispatch centers to get you your order as fast as possible. Although highly unlikely, if you have not received your package after 20 business days, please contact us and we'll do everything we can to rectify the situation.
Where are the products shipped from?
We have warehouses located in different countries. Your order will be shipped from the distribution center closest to your location/ destination of your choice.
Are there automatic shipments after my current orders run out? To protect the interests of our customers we do not send automatic shipments, after initial orders run out. Also, we do not process your credit card for any future shipments without your consent.
Will there be any customs delay in procuring my order? Your order will not be held back by customs authorities, as this product is not an herbal medicine, but a personal enhancement product.
Do you provide a tracking number with every shipment?
Yes, we provide a tracking number for all shipments.
What is my order status?
For order status related questions, please contact our support department.
Is my credit card information secure?
We use secure terminals to process your credit card information and once your card is charged, your credit card number is encrypted and cannot be accessed again. You will be notified of the amount charged by your bank and should there be any discrepancy in the amount we will look it up at our end.
What name will appear on my billing statement?
Once your card is processed, your Statement will show the charge as billed to worldemail/retail or bestbuyherbalz.net
Will my card be charged in the future without my knowledge?
Absolutely NOT! We use secure terminals to process your credit card information and once your credit card is charged, your credit card number is encrypted and cannot be accessed again.
What type of cards do you accept?
We accept payments through all major credit cards.
What is your refund policy?
We back our products with a 100% money back guarantee. If, in the unlikely event, you are unhappy with your purchase or the performance of our products, simply return them within 60 days for a full refund of the product purchase price (excluding shipping fees). Contact our support department if you need to return your order or if there is any problems.
If I’m not satisfied with the product how will you refund the money back to me?
If you are unsatisfied with the product, all you need to do is write to us or dial our toll-free number and the refund will be processed immediately.
Why has my card been charged twice?
This is due to a technical error either in the merchant processor or in the backend servers of the merchant bank. In such an unlikely event, please contact us and we’ll check our records, and process your refund request right away.
Do I need to ship the product back to you to claim a refund?
In case you have any sealed bottles remaining, please ship them back to the senders address on the package which you had received them in.
